--- title: Help Centre | TimeBank Ireland description: Plain-English guides to everything on TimeBank Ireland: getting started, exchanging time, staying safe and running your community. canonical: https://hour-timebank.ie/help generated: 2026-10-04T00:04:20.869Z ---Help Centre # How can we help? Step-by-step guides to everything on TimeBank Ireland, written in plain English. ## Most people start here What is timebanking? Timebanking lets people help each other using time instead of money. One hour of help earns one time credit. I forgot my password Ask for a reset link by email, then choose a new password. The link works for one hour. Do other members see my phone number or email? No. Other members never see your phone number or email address. Use private messages to arrange exchanges. How do I create a listing? Post an offer or a request in a few steps from the Listings page. How does an exchange work? The steps from a first request to the hours moving between wallets. How do I send hours to someone? Pay a member for time they gave you, straight from your wallet. ## Browse by topic Getting started What timebanking is, how to join, and how to find your way around. 9 guides Your account and profile Edit your profile, see what other members can see, and add your skills. 6 guides Signing in and security Sign in, reset a forgotten password, and keep your account secure. 7 guides Privacy and safety Keep your details private, choose who sees your profile, block or report problems, and stay safe. 9 guides Notifications See alerts under the bell, and choose which emails and phone notifications you get. 4 guides Your data and account Download your data, make a data request, delete your account, and manage cookies. 5 guides Help and troubleshooting What to do when you cannot sign in, emails do not arrive, or something is not working. 5 guides AI Assistant Ask questions about timebanking and your community, and get quick answers. 3 guides Offers and requests Post what you can offer or what you need, and find listings from other members. 9 guides Finding people Search the community, browse members, connect and see suggested matches. 7 guides Messages Write privately to other members, send voice notes and understand safety notices. 8 guides Exchanges Request help, agree the hours and confirm the time once the work is done. 9 guides Reviews Leave feedback after an exchange and see what others say about you. 2 guides Wallet and hours Check your balance, send hours, donate and see your history. 7 guides Group exchanges Record hours for activities where several people give or receive time. 7 guides Community feed Share updates and photos, react and comment, and choose what you see. 8 guides Events Find community events, say you are going, and run your own. 9 guides Groups Join groups of members who share an interest, talk together and share files. 10 guides News, resources and guides Read community news, find shared documents and look up answers in the knowledge base. 5 guides Polls and ideas Vote in community polls, ask your own questions and share ideas for challenges. 4 guides Personal goals Set yourself a goal, track your progress and get support from a buddy. 3 guides Badges, levels and recognition Earn XP and badges for taking part, take on challenges and see the leaderboard. 5 guides Connecting with other communities Meet members of partner communities, message them and exchange time credits. 5 guides Volunteering Find volunteering opportunities, apply, log your hours and earn time credits. 9 guides Organisations Find local organisations, volunteer with them, or register and run your own. 7 guides Jobs Find paid, volunteer and time-credit roles, apply, and post your own vacancies. 10 guides Marketplace Buy, sell and give away items with other members of your community. 9 guides Courses Learn new skills from courses made by people in your community. 6 guides Podcasts Listen to shows and audio stories made by members, or make your own. 3 guides Donations and partner venues Support your community with a donation, and use your membership pass at local venues. 2 guides ## Questions from your community Answers written by the people who run TimeBank Ireland. ### How do I update my profile?Account & Privacy ### Is my personal information safe?Account & Privacy ### How do I change my password?Account & Privacy ### How do groups work?Community Features ### How do I RSVP to events?Community Features ### How do I connect with other members?Community Features ### What is timebanking?Getting Started ### How do I create an account?Getting Started ### How do I get started after signing up?Getting Started ### How do I create a listing?Listings & Exchanges ### How does an exchange work?Listings & Exchanges ### What happens if a service takes longer than estimated?Listings & Exchanges ### How do I enable dark mode?Settings & Preferences ### How do I manage notifications?Settings & Preferences ### Can I delete my account?Settings & Preferences ### How do I earn time credits?Wallet & Credits ### Can I transfer credits directly?Wallet & Credits ### What if my balance is zero?Wallet & Credits ## Still need help? If you can't find what you need, get in touch and a person will help you. [Contact us](/contact)