---
title: Wellbeing alerts and contacts | TimeBank Ireland
description: Follow up volunteers who ask for someone to get in touch, and choose who is told first.
canonical: https://hour-timebank.ie/help/admins/admin_safeguarding/admin_wellbeing_alerts
generated: 2026-11-12T17:07:04.489Z
---Safeguarding

# Wellbeing alerts and contacts

Follow up volunteers who ask for someone to get in touch, and choose who is told first.

When a volunteer says they are low or struggling and lets someone get in touch, your community's team is told. Every such request, and every alert raised from a pattern in someone's volunteering, is on the **Wellbeing** page.

Open the [Wellbeing page](/admin/volunteering/wellbeing) from the Volunteering part of the admin menu. A bell or email about a volunteer opens their alert straight away.

## Working through an alert

1. Press Open on an alert.
2. Read why it was raised, and the check-ins the volunteer chose to share, with their notes.
3. Check who was told, and whether each message was delivered.
4. Get in touch with the volunteer, for example with the message link in the alert.
5. Write what you did under Add a note, then press Save note.
6. Press Acknowledge while you deal with it and Resolve when it is done. Press Dismiss if nothing needs doing.

Notes are permanent. They cannot be edited or deleted once saved, so write them as a record of what happened.

## Who is told

When a volunteer ticks the box to let someone get in touch, these are told, in this order:

- the wellbeing contacts you name, and any extra email address you add
- your community's safeguarding staff
- the organisations the volunteer gives time to: they are told how the volunteer feels, never the note
- the staff of the community above yours, if there is one
- your community's contact address, if nobody else could be told

Each volunteer's team is told at most once a day. Later check-ins within that day are added to the same alert.

## The nightly activity check

Every night the platform looks at volunteering activity, such as a sharp rise in hours, many shifts close together or a long gap, and raises an alert when the pattern may mean burnout. Staff get one bell when a new high or critical alert is raised. The **Wellbeing** page shows when the check last finished, and warns you if it has not finished for more than two days.

## Choosing who is told first

Only community administrators can change these settings.

1. On the Wellbeing page, go to Who is told first, and the support box.
2. Under Wellbeing contacts, add up to ten members.
3. If you like, fill in Extra email address with a shared safeguarding inbox.
4. Write your own Support text and Support links. Volunteers see them in the "If you need support now" box.
5. Press Save wellbeing settings.

Switching the Wellbeing tab off in your community's volunteering settings stops check-ins, the nightly check and all wellbeing alerts.

[Go to this page](/admin/volunteering/wellbeing)

## More guides in this topic

[Setting up safeguarding for your community](/help/admins/admin_safeguarding/admin_safeguarding_setup) [Choosing the safeguarding questions members see](/help/admins/admin_safeguarding/admin_safeguarding_options) [Making sure vetted-only contact works](/help/admins/admin_safeguarding/admin_vetted_contact)

## Still need help?

If you can't find what you need, get in touch and a person will help you.

[Contact us](/contact)