---
title: Following up a volunteer's wellbeing alert | TimeBank Ireland
description: Open a wellbeing alert, get in touch with the volunteer and record what you did.
canonical: https://hour-timebank.ie/help/brokers/broker_safeguarding/broker_wellbeing_alerts
generated: 2026-11-12T17:02:29.559Z
---Safeguarding

# Following up a volunteer's wellbeing alert

Open a wellbeing alert, get in touch with the volunteer and record what you did.

When a volunteer says they are low or struggling and lets someone get in touch, brokers and coordinators can be told too. Your bell or email opens the alert on the **Volunteering incidents** page, below the incidents.

1. Open the volunteering safeguarding page, or follow the link in your bell or email.
2. Press Open on the alert.
3. Read why it was raised, the check-ins the volunteer chose to share, and who was told.
4. Get in touch with the volunteer.
5. Write what you did under Add a note, then press Save note.
6. Press Acknowledge while you deal with it and Resolve when it is done.

Notes are permanent. They cannot be edited or deleted once saved.

Who is told first, and the support box volunteers see, are chosen by your community's administrators.

[Go to this page](/broker/safeguarding/volunteering)

## More guides in this topic

[How safeguarding works in the Broker Panel](/help/brokers/broker_safeguarding/broker_safeguarding_overview) [What happens when a member chooses a safeguarding option?](/help/brokers/broker_safeguarding/broker_member_safeguarding_choices) [Changing the safeguarding options members can choose](/help/brokers/broker_safeguarding/broker_safeguarding_options) [When a member asks for coordinator help](/help/brokers/broker_safeguarding/broker_coordinator_help) [Why are messages copied to brokers?](/help/brokers/broker_safeguarding/broker_message_review) [How do I review a copied message?](/help/brokers/broker_safeguarding/broker_review_message) [Using the Review Archive](/help/brokers/broker_safeguarding/broker_review_archive) [Placing a member under monitoring](/help/brokers/broker_safeguarding/broker_user_monitoring) [How do I record a vetting decision?](/help/brokers/broker_safeguarding/broker_vetting_confirm) [Revoking a vetting decision or answering a review request](/help/brokers/broker_safeguarding/broker_vetting_revoke_review) [What is on the Safeguarding page?](/help/brokers/broker_safeguarding/broker_safeguarding_page) [What should I do if I am worried about a member?](/help/brokers/broker_safeguarding/broker_worried_about_member)

## Still need help?

If you can't find what you need, get in touch and a person will help you.

[Contact us](/contact)