---
title: Following your orders and rating a seller | TimeBank Ireland
description: Track what you bought, confirm when it arrives and leave a rating.
canonical: https://hour-timebank.ie/help/members/marketplace/marketplace_orders
generated: 2026-11-12T16:59:11.615Z
---Marketplace

# Following your orders and rating a seller

Track what you bought, confirm when it arrives and leave a rating.

Your purchases are on the **My Orders** page. Press **My Orders** under **Quick Links** , or go to [My Orders](/marketplace/orders) .

Use the tabs **All** , **Active** , **Completed** and **Cancelled / Refunded** to sort your orders. Orders that are **Pending Payment** or **Disputed** are shown under **All** only.

## Order statuses

- Pending Payment: payment has not finished yet.
- Paid: you have paid with money or time credits, or claimed a free item. The seller will now send or hand over the item.
- Shipped: the seller has sent the item. You may see a tracking number.
- Delivered: you have confirmed it arrived.
- Completed: the order is finished.
- Disputed: there is a problem with the order, and your community's administrators are looking into it. The order shows Dispute Open.
- Cancelled or Refunded: the order did not go ahead, or your money or time credits were given back.

## Confirming delivery

When the item arrives, press **Confirm Delivery** , then confirm. This cannot be undone. The order becomes **Completed** after a waiting period.

## Rating the seller

Once an order is **Completed** :

1. Press Leave Rating.
2. Choose a Rating.
3. Add a comment if you like. You can tick Submit anonymously.
4. Press Submit Rating.

## For sellers

Orders for your items are on [My Sales](/marketplace/orders/sales) . When you send an item, press **Mark Shipped** . Add a tracking number if you have one, then press **Confirm Shipped** .

[Go to this page](/marketplace/orders)

## More guides in this topic

[How do I find things in the marketplace?](/help/members/marketplace/browsing_the_marketplace) [Looking at an item and contacting the seller](/help/members/marketplace/looking_at_a_listing) [How do I sell or give away an item?](/help/members/marketplace/selling_an_item) [Managing your listings](/help/members/marketplace/managing_your_listings) [How long do marketplace listings last?](/help/members/marketplace/marketplace_listing_limits) [Making and answering offers](/help/members/marketplace/making_an_offer) [How do I buy an item?](/help/members/marketplace/buying_an_item) [How do I report a listing?](/help/members/marketplace/reporting_a_listing)

## Still need help?

If you can't find what you need, get in touch and a person will help you.

[Contact us](/contact)